Shipping Policy
Last updated: November 5, 2026
Thank you for shopping with Gummiex. This policy explains how and when we ship your order.
Order processing
Orders are processed and packed within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed on the next business day.
Shipping rates and delivery times
Shipping options, costs, and estimated delivery dates are calculated at checkout based on your address, and you will see them before you pay. Delivery times are estimates, not guarantees. They begin once your order has shipped, not when it is placed.
Tracking your order
As soon as your order ships, we will email you a tracking number and a link to follow your package. If you do not see the email within a few minutes, please check your spam or promotions folder.
Shipping address
Please check your address carefully before placing your order. We cannot change the address after an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you, and re-shipping may involve an additional shipping charge.
Delays
Weather, carrier delays, and holiday volume can sometimes slow delivery. If your tracking has not updated for 5 business days, or your order has not arrived by the estimated delivery date, email us at support@gummiex.com and we will look into it right away.
Lost, damaged, or incorrect packages
If your package is lost, arrives damaged, or contains the wrong item, contact us within 30 days of the delivery date. Send your order number and, if possible, a photo. We will send a free replacement or issue a full refund.
Changing or cancelling an order
You can change or cancel an order before it ships. Email support@gummiex.com as soon as possible with your order number. Once an order has shipped, it cannot be cancelled.
Customs, duties, and taxes
If your order is shipped to an address outside our home country, customs duties, import taxes, and fees set by your country may apply. These are the responsibility of the customer and are not included in your order total.
Questions
We are happy to help. Email support@gummiex.com and we will reply within 1 business day.