Customer Support

We are here to help. Whether you have a question about your order, our ingredients, or how to take Gummiex, our friendly support team is one email away.

Contact us

Email: support@gummiex.com
Response time: within 1 business day (Monday to Friday, excluding public holidays)

How we can help

  • Order status and tracking: where your order is and when it will arrive
  • Changing or cancelling an order: before it ships
  • Damaged, missing, or wrong items: we will make it right
  • Refunds: help with our 30-day money-back guarantee
  • Product questions: ingredients, amounts, and how to take Gummiex
  • Billing questions: charges, receipts, and payment issues

Get help faster

When you email us, please include:

  • Your order number (it starts with # and is in your confirmation email)
  • The email address you used at checkout
  • A short description of the question or problem
  • A photo if something arrived damaged or incorrect

Changing or cancelling an order

Orders are usually packed within 1 to 2 business days, so please contact us as soon as possible. If your order has not shipped yet, we will gladly change your address, update your items, or cancel it for a full refund. Once an order has shipped, it can no longer be changed or cancelled, but you are still covered by our 30-day money-back guarantee.

Damaged, missing, or wrong items

If something is not right with your delivery, email us with your order number and a photo. We will send a free replacement or a full refund, whichever you prefer.

Questions about ingredients or how to take Gummiex

Every active ingredient and its amount is listed on the Supplement Facts panel on the bottle and on our product page. The directions are simple: take 2 gummies once a day. One bottle contains 90 gummies, which is a 45-day supply.

We are happy to answer questions about our products, but we cannot give medical advice. If you are pregnant, nursing, taking medication, or have a medical condition, please talk to your healthcare provider before using any supplement.

Our promise

If you do not love Gummiex, we will make it right. Every order is backed by our 30-day money-back guarantee. Read the full details on our Refund Policy page.